Lead Solutions Engineer (Remote)

São Paulo, São Paulo, Brazil

Full Time

Experienced

About MonetizeMore

MonetizeMore is a global pioneer in ad technology, powering ad monetization for over 150,000 websites and apps globally. We combine proprietary technology with sophisticated optimization strategies to secure and maximize publisher revenue. We are a 100% remote, culture-first organization driven by four core values: Integrity, Enterprising, Kaizen (Continuous Improvement), and Collaboration. We empower our global team with absolute location autonomy and flexible global schedules. We care about the impact you deliver, not the hours you log on.

About the Role

We are looking for a highly technical, customer-obsessed Lead Solution Engineer to join our global technical operations team.

This is a premier role designed for an engineer who thrives at the intersection of deep technical problem-solving and direct client consultation. While you will support our diverse, global network of premium publishers, you will also serve as the critical technical lead for our rapidly expanding Brazilian market.

You won't be hiding behind a ticketing system; you will be the face of our technical expertise, working directly with our customers to solve their most complex technical challenges and seamlessly guide them through the adoption of our advanced ad-tech products. Because of this strategic focus, native or professional fluency in Portuguese is required, alongside excellent English communication skills to bridge the gap between our Brazilian customers and our global internal teams.

Core Responsibilities

1. Customer-Facing Problem Solving & Adoption

Advanced Troubleshooting: Act as the primary technical escalation point for our premium global publishers. Dive deep into code, network traffic, and ad server configurations to diagnose and resolve integration issues.
Brazilian Market Champion: Serve as the trusted technical partner for our Brazilian customers, leading implementation calls, troubleshooting sessions, and product walkthroughs fluently in Portuguese.
Technical Onboarding: Lead the end-to-end technical implementation of MonetizeMore's proprietary tools (like PubGuru and Advanced Ads) for high-value accounts, ensuring customers experience zero downtime and optimal revenue performance from day one.
Custom Code Solutions: Write and debug custom JavaScript, HTML, and API integrations to adapt our monetization solutions to the unique setups of customer websites and mobile apps.

2. Driving Product Value & Communication

Strategic Consultations: Partner with global Business Development and Account Management teams to evaluate a customer’s setup, proactively recommending configurations that unlock higher ad revenue.
The Technical Translator: Translate highly complex ad-tech concepts (e.g., Header Bidding, Open Bidding, Core Web Vitals) into clear, actionable value propositions for non-technical customers and business owners.
Product Feedback Loop: Act as the bridge between our global clients and internal Product/Engineering teams. Translate real-world customer friction points and feature requests into structured technical requirements to influence our global product roadmap.

Who You Are

The Customer-Facing Engineer: You have 5+ years of experience in a highly technical, client-facing role (e.g., Solution Engineer, Solutions Architect, Technical Account Manager, or a Support Engineer who works directly with customers).
Linguistic Capability: You are completely fluent in Portuguese (both written and spoken) and comfortable guiding Brazilian customers through technical solutions, regardless of their technical background. You also possess excellent English skills for internal global collaboration.
Web Tech Master: You have strong, practical knowledge of front-end web technologies: JavaScript (ES6+), HTML, CSS, and HTTP/Network protocols. You know exactly how to use Chrome DevTools to debug script execution, layout shifts, and page latency.
Ad Tech Exposure (Highly Preferred): Prior experience with Google Ad Manager (GAM), Prebid.js, Header Bidding, SDK integrations, or Google Publisher Tags (GPT) will make you a standout candidate.
The Empathetic Problem-Solver: You possess a rare blend of technical curiosity and strong communication skills. You know how to calm a frustrated customer, build trust, and methodically break down a vague bug report into a clear technical fix.

What We Offer

True Flexibility: Work from anywhere in the world with an autonomous schedule that fits your lifestyle.
Professional Development: Continuous opportunities for career growth, learning allowances, and direct impact on a fast growing company.

Assessment Requirement: As part of our hiring process, all applicants who pass the resume screening will be required to complete a TestDome assessment. Only candidates who successfully pass the assessment will be invited to proceed to the Culture Fit Interview.

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This role requires passing a Testdome assessment before proceeding to the Culture Fit Interview. Are you willing to complete the assessment?*

This role requires regular collaboration with a global team during our core overlap hours of 7AM – 10AM Pacific time. Are you able to consistently work during these hours?*

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